Note: If more than one contact person is listed, first try contacting the first person listed, then any others. Please understand that we cannot fix all problems. Some issues (such as bugs in commercial applications) are beyond our control and cannot be fixed until the vendors release the appropriate patches. For some issues, we may need to contact DoIT or another outside source for assistance. Depending on the issue, it may take a long time before we have a solution.
Issues: Hardware | Network | Software | A/V & Instructional Technology |
Orders & Setup | SoP Website & Graphics
I. Hardware
Computers
- Desktop (Dell Optiplex or Mac)
- Contact: Chris Spencer, John DeMuth, Mike Pitterle
- Laptop (Dell or Mac)
- Contact: Chris Spencer, John DeMuth, Mike Pitterle
- Computer attached to a Lab Instrument
- Desktop - Other
Printers
- Printer - Toner, Ink, or Ribbon issues
- Pick up appropriate cartridge from the Stockroom or the DoIT Tech Store and install.
- Discarding used Toner Cartridges
- Most new cartridges come with an ARS label. Fill out the label, put the old cartridge in the box, tape it shut, attach completed ARS label, and put on shelf in Business Office for shipping. Otherwise, label cartridge for pickup by the SWAP shop on put in the SWAP area on the loading dock.
- Other Printer Issues
- Contact: Chris Spencer, John DeMuth, Mike Pitterle
II. Network
Email
- Wiscmail Plus Account Setup / Support - @pharmacy.wisc.edu
- Contact: John DeMuth, Chris Spencer, Mike Pitterle
- Wiscmail Support - netid@wisc.edu (or any wisc.edu email other than pharmacy.wisc.edu)
Internet Issues
Problems Connecting to Internet in Rennebohm Hall
(Browser / Email not communicating)
- Contact: John DeMuth, Mike Pitterle, Chris Spencer
- Need IP Address
- Configure network setting for DHCP (Contact John DeMuth)
- Need Permanent IP Address
- Contact: John DeMuth (approval required)
Data Jacks in Office & Labs
- Data Jack Activation
- Contact: Chris Spencer, John DeMuth, Mike Pitterle
III. Software
General Software
Microsoft Office (Word, Excel, PowerPoint, Access)
-
- Contact: Chris Spencer, John DeMuth, Mike Pitterle
- Operating Systems - Windows and Mac
- Contact: Chris Spencer, John DeMuth, Mike Pitterle
- Unix and Linux
Email
- MacMail, Thunderbird
- Contact: John DeMuth, Chris Spencer
- Other Email Software (including MS Outlook)
- Yahoo, Hotmail, Gmail and other Email Systems accessed through a browser
- Contact your vendor or Internet Service Provider
Statistical Applications
WISC Software Systems
ISIS, PeopleSoft, BrioQuery - Installation
- ISIS, PeopleSoft, BrioQuery - Support
SoP Web Applications
In-House Web Applications (inc. SoP Intranet Applications)
IV. A/V and Instructional Technology
Audio / Video Support & Reservations
- Classroom A/V Equipment Support
- Request support at least 24 hours in advance
- Contact: Mike Pitterle, Lauren Budden
- A/V Equipment Reservations
- Make reservations at least 24 hours in advance
- Use WiscCal or Oracle Desktop Client for WiscCal to reserve equipment. (Contact: Mike Pitterle, Lauren Budden)
- Sound Editing
- Contact: Mike Pitterle, Sally Griffith-Oh (Student Help)
- Video Recording and Editing
Instructional Technology
- Learn@UW, Distance Education
- Contact: Mike Pitterle, Lauren Budden
- Classroom Recording
- Contact: Mike Pitterle, Lauren Budden
- Podcasting
- Contact: Mike Pitterle, Lauren Budden
V. Orders and Setup
Orders and Setup
- Ordering computers and equipment
(will also consult on what to order)
- Contact: Mike Pitterle, Chris Spencer, John DeMuth
- Configuring and delivering new computers and equipment
- Contact: Chris Spencer, John DeMuth
VI. School of Pharmacy Website & Graphics
SoP Website
- General updates, additions, corrections
- Update Faculty / Staff Directory Information
- You can update your own Directory Information by following this link.
- Add New Faculty / Staff to Web Directory
- Contact: Human Resources Manager - Email - Call: (608) 890-0317.
Graphics
- Web Page Design
- Scientific Illustration or Graphic Design
- Scanning and Image Editing