Note: Please understand that we cannot fix all problems. Some issues (such as bugs in commercial applications) are beyond our control and cannot be fixed until the vendors release the appropriate patches. For some issues, we may need to contact DoIT or another outside source for assistance. Depending on the issue, it may take a long time before we have a solution.
Issues: Hardware | Network | Software | A/V & Instructional Technology |
Orders & Setup | SoP Website & Graphics
Hardware |
|
| Computers | |
| Desktop (Dell Optiplex or Mac) | Contact: Chris Spencer, John DeMuth, Mike Pitterle |
| Laptop (Dell or Mac) | Contact: Chris Spencer, John DeMuth, Mike Pitterle |
| Computer attached to a Lab Instrument | Contact: Chris Spencer |
| Desktop - Other | Contact: Your vendor |
| Printers | |
| Printer - Toner, ink, or ribbon issues | Pick up appropriate cartridge from the Stockroom or the DoIT Tech Store and install. |
| Discarding used toner cartridges | Most new cartridges come with an ARS label. Fill out the label, put the old cartridge in the box, tape it shut, attach completed ARS label, and put on shelf in Business Office for shipping. Otherwise, label cartridge for pickup by the SWAP shop on put in the SWAP area on the loading dock. |
| Other printer issues | Contact: Chris Spencer, John DeMuth, Mike Pitterle |
Network |
|
| Wiscmail Plus Account Setup / Support - @pharmacy.wisc.edu | Contact: John DeMuth, Chris Spencer, Mike Pitterle |
| Wiscmail Support - netid@wisc.edu |
Contact: The DoIT Helpdesk Call: 4-4357 Email: help@doit.wisc.edu |
| Internet Issues | |
| Problems Connecting to Internet in Rennebohm Hall (Browser / Email not communicating) | Contact: John DeMuth, Mike Pitterle, Chris Spencer |
| Need IP Address | Configure network setting for DHCP Contact: John DeMuth |
| Need Permanent IP Address | Contact: John DeMuth (approval required) |
| Data Jacks in Office & Labs | |
| Data Jack Activation | Contact: Chris Spencer, John DeMuth, Mike Pitterle |
Software |
|
| General Software | |
| Microsoft Office (Word, Excel, PowerPoint, Access) | Contact: Chris Spencer, John DeMuth, Mike Pitterle |
| Operating Systems - Windows & Mac | Contact: Chris Spencer, John DeMuth, Mike Pitterle |
| Unix and Linux | Contact: Chris Spencer |
| MacMail, Thunderbird | Contact: John DeMuth, Chris Spencer |
| Other Email Software (including Microsoft Outlook) | Contact: The DoIT Helpdesk Call: 4-4357 Email: help@doit.wisc.edu |
| Yahoo, Hotmail, Gmail and other Email Systems accessed through a browser | Contact your vendor or Internet Service Provider |
| Statistical Applications | |
| SAS, SPSS, Stata | Contact: Mike Pitterle |
| WISC Software Systems | |
| ISIS, PeopleSoft, BrioQuery - Installation | Contact: John DeMuth |
| ISIS, PeopleSoft, BrioQuery - Support |
Contact: The DoIT Helpdesk Call: 4-4357 Email: help@doit.wisc.edu |
| SoP Web Applications | |
| In-House Web Applications (inc. SoP Intranet Applications) | Contact: John DeMuth |
Audio / Video and Instructional Technology |
|
| Audio / Video Support & Reservations | |
| Classroom A/V Equipment Support Request support at least 24 hours in advance |
Contact: Mike Pitterle, Lauren Shawl |
| A/V Equipment Reservations Request support at least 24 hours in advance |
Use WiscCal or Oracle Desktop Client for WiscCal to reserve equipment. Contact: Mike Pitterle, Lauren Shawl |
| Sound Editing | Contact: Mike Pitterle, Lauren Shawl |
| Video Recording and Editing |
Contact: Mike Pitterle |
| Instructional Technology | |
| Learn@UW, Distance Education | Contact: Mike Pitterle, Lauren Shawl |
| Classroom recording | Contact: Mike Pitterle, Lauren Shawl |
| Podcasting | Contact: Mike Pitterle, Lauren Shawl |
Orders and Setup |
|
| Orders | |
| Ordering computers and equipment (will also consult on what to order) |
Contact: Mike Pitterle, Chris Spencer, John DeMuth |
| Setup | |
| Configuring and delivering new computers and equipment | Contact: Chris Spencer, John DeMuth |
School of Pharmacy Website and Graphics |
|
| SoP Website | |
| General updates, additions, and corrections | Contact: Sally Griffith-Oh |
| Lab Group Websites | Contact: Lauren Shawl |
| Update Faculty / Staff Directory Information | You can update your own Directory Information by following this link. |
| Add New Faculty / Staff to Web Directory |
Contact: Human Resources Manager Call: (608) 890-0317 |
| Graphics | |
| Web Page Design | Contact: Sally Griffith-Oh |
| Scientific Illustration or Graphic Design | Contact: Sally Griffith-Oh |
| Scanning and Image Editing | Contact: Sally Griffith-Oh |